FREQUENTLY ASKED QUESTIONS

In order to submit an item, you will first need to create a seller account by filling in some personal details. Verify your account and get immediate access to your unique dashboard where you can items to submit. You will be prompted to upload 3-4 images and briefly describe your item- brand, type, size, color and your approximate purchase price. Click ‘Add Item’ to add more items or ‘Submit’ to complete your submission. You will receive an estimated item valuation offer within 24 hours to accept or decline.

The first step is to check your seller dashboard. If there is no change or notification of an offer within 4 business days, please get in touch with the Revivify team.

You can accept the offer by logging into your dashboard. Go to your item number and click ‘Accept’. Schedule a pickup (via your dashboard) and securely package your item to be collected by our courier.

We understand that you may be worried about how you can safely get your items to our warehouse. The great news is – shipping is on us! Meaning all you need to do is make sure it is securely packaged up, and our trusted delivery partner will do the rest.

For every successful sale, Revivify charges a commission fee of 35% on your Item Valuation Price.

Ultimate Flexibility is the core at our Revivify Seller Journey. While we will hold your item at Revivify HQ for one year from the time of listing before shipping it back to you (in event of the sale being unsuccessful) We understand that there may be an occasion during the period your item is with us that you wish to make use of your item. To have your item returned to you and delisted, simply click its checkout button via your seller dashboard. Please note that you will be responsible for the shipment pick up and cost, in addition to a 5% charge of the listing price to cover Revivify for inward shipping, product photography, listing and other costs borne. To relist your item, you can log back into your dashboard at any time and reactivate your listing.

Revivify’s selling process is fully transparent. Details of your offers and submission status are available in your dashboard accompanied with invoices for your records. All shipments and pick-ups facilitated by Revivify are tracked and insured. In addition, Revivify is available by email, phone, or chat if you would like to inquire about any updates or concerns.

Absolutely! You are welcome to submit as many items as you like. As the resale market is constantly fluctuating, our offers expire after four weeks. If you would like to resubmit your item after this timeframe, click on ‘Resubmit’ next to the item in the dashboard in order to get another offer for your item.

If you are not satisfied with your offer, or if you decide you no longer wish to sell, there is no obligation to accept our offer. You may decline your quote through your dashboard.

We welcome clothing, accessories, bags and jewellery from our brand list in a resalable condition.

We closely examine global market data to ascertain the price at which the same or similar items are being sold. Our unique expertise allows us to price competitively, taking into consideration the brand, popularity, condition, our own inventory and how well it sells on the resale market and more.

No problem! We only collect the item once a valuation has been agreed.

We ask that you take images of the front and back of your item, including any wear and tear or damage. It is important to highlight aspects such as loose threads and missing embellishments. We also recommend choosing a spot with plenty of natural sunlight and, if possible, positioning it against a solid colour background.

We take care of the entire sales process from end to end, including the valuation, photography, website listing, buyer communication and delivery of your item. Our friendly and knowledgeable team are always on hand to answer any questions you might have, with an emphasis on making the process as seamless as possible for our buyers and sellers alike. This includes offering a free collection service within India, UK, EU, USA, UK and UAE. Our Premium Seller Service (PSS) is available for our premium sellers in Mumbai, Delhi and London. Contact our Revivify expert to set a date and time and our specialist will come to your home to identify key pieces to sell, offer advice and collect the selected items to begin your seller journey! To know more about PSS eligibility and to book an appointment, contact our customer care team.

Once your item has been purchased, you will receive your payment almost instantly – without fuss or back and forth communication. Please ensure your seller account is linked to PayU (India) or Stripe Connect (International) in order to receive payments.

You can contact our friendly team through your seller dashboard or by sending an email to wecare@revivify.com